Made-to-Measure is a premium service specially created for one who prefers a bespoke garment that best fits their body shape. All of the ADELINA RUSU designs can be customized according to one’s body measurements.
Made-to measure products can be ordered online at an additional cost of 100 euros. Upon successful receipt of your measurements and special request form, we will proceed to process your order and you will be notified of your order status via email.
In case of eventual adjustments, to ensure that the alteration will not modify the integrity of the garment, the clienteles opting for a made-to-measure item can access return for retouch.
The video-tracking premium service allows one to receive five steps videos regarding the stage of its custom-made garment from the moment the order is received to the moment the courier picks up the parcel.
Once your order has been accepted, the video-tracking service becomes active and you will be able to enjoy the creation of your precious garment from its very first stage – how the fabric is being cut, how the pieces of fabric are carefully sewed together or hand embellished.
We will notify you via email of your video status or you can access the video tracking from your Ade & Me account under ‘Video Tracking’.
Please note that you have to be registered to gain access to the video-tracking service.
Return for retouch is a premium service created for one who ordered a made-to-measure item and needs additional adjustments.
You can return your precious garment at no extra charge for any extra modifications. To request your return for retouch, click on the ‘Return for retouch’ link under ‘Return this order’ inside your Ade & Me account.
You will receive an email with a Return Authorization Number and the details for send it to us, which you will also find under Shipping your return.
The retouching of your garment should not take more than two business days and it will be sent back to you right away. When shipped, you will receive a tracking number by email, and you will be able to track your order in your Ade & Me account, inside the Order Tracking section.
Please note that this service is available only for made-to-measure items.