Shipping and delivery

For all items, you have the following shipping options at checkout:

  • Complimentary Express shipping – delivery within 2-3 business days¹ from dispatch

Please note that delivery times are estimates, there may be slight variations according to the selected shipping Country.
You may send the order to a home or office address.
All our orders are shipped from Romania, with the DHL courier. For orders within Romania, all orders are shipped with FanCourier. You will find the Tracking Number for your parcel both in your account and in the shipping confirmation email.

¹Business days are Monday to Friday, excluding national holidays in Europe and in your selected shipping Country.

A DHL Tracking Number will be assigned to your package as soon as it is shipped.
The updated status is always available in your account, inside the Order Tracking section.
You may also track the parcel directly from the courier’s website: www.dhl.comwww.dhl.com ;
For orders within Romania you can check www.fancourier.rowww.fancourier.ro or Fan Courier TrackerFan Courier Tracker
Please note that the Tracking Number will be active within 24 hours from when the order is dispatched, hence you may not find any updates immediately after the shipment was made.

Should you require any assistance with receiving your parcel, changing the delivery address or scheduling pick up, please contact our Customer CareCustomer Care.

All our orders are shipped through the DHL courier service except for Romania where the orders are shipped through FanCourier service. Deliveries are during office hours from Monday to Friday, and signature is required. If nobody is available to sign for the parcel for three consecutive working days, DHL or FanCourier will leave a notification and a contact number. Should you require assistance with the delivery, please contact our Customer CareCustomer Care.
Please note that DHL may not ship to certain locations in your Country, such as P.O. Boxes or General Delivery/Poste Restante addresses.